Total (impuestos inc.): 0,00 €


The following are the TERMS AND CONDITIONS which regulate the access and use of the contents of the web page which, together with the Sales Conditions, the Privacy Policy and Cookies Policy, constitute the “Terms and Conditions”.

The TERMS AND CONDITIONS are of general character and regulate the content and use of the Web as a whole. Nevertheless, the access and use of some specific service or Web content may require the acceptance of some terms and particulars by the User.



Registered office: Calle Aduana 21, Irún, 20302, Guipúzcoa, Spain.

E-mail address:

Company: Frontera Surf S.L.

Company VAT: B75237982



The user shall be understood as anyone who accesses, navigates or uses the contents and/or services which can be found in the Web at any given time. Hereinafter the user of this Web shall be referred to as the “User” or “Users”. The User who also acquires any product and/or contracts any service offered via the Web shall be known as the “Client”.
The whole of the products and services offered in the Web and which can be acquired by the User shall be known as the “Products”.

The access and use of the Web, and in its case the acquisition of any product offered therein, by the User and/or Client, implies their acceptance of the all the TERMS AND CONDITIONS with no reservations.

The contents and services offered by The Company are of a changing nature and, therefore, The Company reserves the right to modify, without prior warning, the TERMS AND CONDITIONS herein to adapt them to the new content and to adapt them to the legislation applicable at any given time. In the same way, The Company reserves the right to update, modify or eliminate the information contained in the Web, as well as that of the products offered therein and the configuration and/or presentation of its contents, at any time, and without prior warning, and without accepting any liability for doing so. In consequence, the User acknowledges and accepts the obligation of revising and fulfilling the TERMS AND CONDITIONS which are applicable at the time.

In all cases, it is assumed that the access and use of the Web and, therefore, the acceptance of the TERMS AND CONDITIONS included in the Privacy Policy and any other TERMS AND CONDITIONS of a particular nature that may be included in specific sections of services of the Web, including those that refer to the Products, is carried out by person over the age of 18 years, or, in the case of minors, these are under the due supervision of their guardians or legal representatives.



Access to the Web is open and free. Registration is not required to access its contents. Nevertheless, the User might be required to register in order to enter comments in the sections specifically dedicated to this purpose, as well as for the acquisition of the Products offered therein. Also, it may be necessary that the User facilitates personal data when they freely wish to make use of any of the services offered that thus require it.

All the data that the User facilitates in any of the sections found within the Web will be subject to The Company’s Privacy policy.

Under all circumstances, when the User opts to register themselves in any of the sections or services offered in the Web, they agree to provide the information required, which will be true and lawful.

In the event that The Company provides the User with a password, being chosen or not by the User, the latter agrees and undertakes to make exclusive use of it and to keep it private, with the due diligence to keep it and avoid it getting in to the hands of third parties who might supplant their identity, exempting The Company from any illegitimate use of it as a consequence of the noncompliance with this duty.

In the event that the User detects that a non-authorised use has been made of their password or knows that it has been lost, they agree to immediately notify The Company of the corresponding incident via, in the event, the links specifically destined for this purpose in the Web and/or the e-mail address

In no case will The Company be liable for the use made of the password by non-authorised third parties or for the loss of the password by the User.



The User has the option of registering in the Web by following the procedure described below. First, create a new account or, to access a pre-existing account, the user must select the button or link “ENTER YOUR ACCOUNT”.

In the event that they already have an account, the User must introduce their e-mail and corresponding password in order to access it in the section “ENTER YOUR ACCOUNT”. Otherwise, the User that wishes to create an account must select the button “CREATE ACCOUNT”.

By selecting the option create an account, the User must fill out a form entering the information required (name, surname, e-mail and password). Similarly, the User may authorise The Company to send their marketing information by marking the option “Yes, I would like to receive information from Deflow”. Otherwise, you must unmark this option.

Finally, to terminate the creation of the account, the User must select the option “CREATE ACCOUNT”.

Once this process has been completed, the User will be registered in the Web and will have their own account.

The registered User can access at any time a control panel from where they will be able to manage and review and, in the event, update the information provided previously, by accessing the following sections: (i) Data and addresses, (ii) change password, (iii) orders in process, (iv) order history, (v) orders pending, (vi) returns, (vii) my subscriptions y, (viii) close session.



The User of the Web agrees to make use of it and its contents and services in compliance with the TERMS AND CONDITIONS and, in the event, with the particular conditions that are applicable, as well as respecting and fulfilling the law at all times and any other current legal disposition or regulation applicable at any given moment.

It is forbidden to use and access the Web via any application, computer programme or analogue system which may harm or hinder its normal functioning, including the alteration, elimination or blocking of the contents or services offered, or of any other mechanism that may affect them, especially those which could lead to the deprivation of access and use of the Web, or of any part of it, by third parties.

Access to the Web is equally forbidden via programmes or other computer mechanisms which, voluntarily or involuntarily, could lead to an overload of the resources used by The Company in order to maintain the Web accessible to the public and/or which allow non-authorised access to sections of the Web not accessible to the general public or to the computer system wherein it is housed, and/or that could introduce virus or other malicious software or scripts which cause errors in the aforementioned computer system or in the functioning of the Web itself.

In all respects, the User agrees to make a suitable use of the contents and services of the Web, especially in relation to any section where they are allowed to participate, where the principals of good faith and respect towards others, The Company and any third party will govern equally. The Company rejects any liability which may derive from the exchange of information between Users via the Web. Similarly, The Company is not liable for the access and use that minors may make of the contents and services offered in the Web.

In all respects, The Company reserves the rights, under their sole criteria and under any circumstance, to cancel, eliminate or prohibit the use of any or all of the services of the Web to any User, when this User may have made an incorrect or undue use of the Web, contrary to that laid out in these TERMS AND CONDITIONS or, when applicable, to the particular conditions of each service, the Law applicable at any given moment.

Information of the Products: The descriptions of the different Products are based on the information and documentation provided by their respective manufacturers and/or distributors.

Nevertheless, the photographs, descriptions, evaluations and other contents found in the Web are included for illustrative purposes and to provide the User with further information, without this representing, under any circumstances, a particular recommendation by The Company or that the Product contracted is exactly identical to that of the images, and therefore, the Products represented may present some difference and/or the use represented may not be that most suitable for the pretensions of the User and/or Client.

All the Products of the Web are marketed in and from Spain, independent to the place of delivery, nationality and billing address of the buyer. In this regard, all the Products marketed comply with the applicable regulation current in the country of marketing, including all the corresponding homologations required in Europe, as indicated in the certifications identified for each one of the Products.

It is the sole responsibility of the User buying any Product from the Web to verify that (i) the Product is suitable for the use for which the User intends it and, (ii) that the Product complies with all the regulatory requisites demanded for its use at the site intended by the User.

In consequence, the User accepts that they are solely responsible for any use made of the Product acquired different to that recommended by the manufacturer and of the regulations that could be of application in their territory.

Under all circumstances, The Company informs that the proposition or recommendation of the use of a Product marketed in the Web for the practise of any activity, is solely for illustrative and informative purposes, there may be certain reservations and incompatibilities when these are used outside the Spanish territory, which is why under no circumstances The Company guarantees the suitability or adequacy of the Product for the practise of a particular activity different to that expressly foreseen and never when this is performed outside the Spanish territory.



“Deflow” is a brand registered in Europe with the number 015661648. In consequence, the use of the name or any sign which could lead to confusion as regards the holder or origin by third parties, without prior, written authorisation of The Company, is expressly forbidden. Similarly, the web page is a registered domain belonging to The Company, and a similar form or with other extensions cannot be used unless with express, prior and written authorisation from The Company, when their aim is to offer products or similar services to the Products marketed by The Company with the aim of avoiding, amongst other things, the risk of creating confusion between the consumers and users as regards the origin of the products and/or services consumed and/or acquired.

All the Intellectual and Industrial property rights of the contents of the Web (“Intellectual and Industrial property rights”), including the images and videos, the texts, designs, applications, programmes, code, etc., are exclusive property of The Company or they are duly authorised by the legal holder to make use of them.

The whole or partial reproduction of the Web, or its contents, is expressly forbidden without express, prior and written authorisation from The Company. In the same way, copying, reproduction, adaptation modification, distribution, commercialisation, or any other action which entails or may entail an infraction of the current Spanish and/or international regulation as regards Intellectual and/or Industrial property rights is forbidden.

Therefore, all reproduction, distribution or public communication or total or partial transformation of any content found on the Web is expressly forbidden, without express and written authorisation from The Company. Notwithstanding the foregoing, various contents or services of the Web may specify some TERMS AND CONDITIONS of use which may be more or less restrictive; these prevail over the Terms and Conditions, as regards the content and/or services affected by the same.

The Company only authorises referencing the contents which appear in the Web on other web pages or communications, always when these webs or communications maintain the principals of good faith and respect and completely fulfil the current legislation and the rest of the Terms and Conditions, especially those referring to the prohibition of the reproduction of the contents shown in the Web, with aims different to those permitted under these Terms and Conditions, without the express prior and written authorisation The Company.



The Company informs the User that the Web could include contents and/or links to third party web pages.

The Company is not liable for the contents, services, scripts, functionalities and other technical conditions that the User might find outside the Web which may be accessible via links found inside the Web. These links have a merely informative nature for the User and they are free to follow them solely on their own criteria. Under no circumstances could it be considered that The Company manifests an approval, opinion or any other manifestation as regards the contents, products, services, etc. that may be found in the destination of the aforementioned links outside the realm of the Web. In the same way, and even though The Company establishes some type of control system for contents directly entered by the Users in the spaces destined for expressing evaluations of the Products, The Company does not identify with nor is liable for the content and form of these, limiting itself to perform greater efforts to avoid that these contents do not infringe these Terms and Conditions, those which particularly apply in this case, as well as any other applicable rule, including that of moral and public order.



Access to payment pages via the services TPV, Paypal or any other offered in Web, are made via a secure line managed by and responsibility of the services providers of the payment service chosen by the User/Client.

For further information, see the section PAYMENT METHODS.



The Privacy policy of The Company (“Privacy policy”) fulfils all the requisites established in the provisions applicable as regards the Protection of Personal Data, which are currently laid out in the Organic Law 15/1999, of the 13th of December, Protection of Personal Data, (“LOPD”) and in the Royal Decree 1720, of the 21st of December, wherein the implementing regulation is approved for the Organic Law 15/1999, of the 13th of December, Protection of Personal Data.

The acceptance of the TERMS AND CONDITIONS includes acceptance of the Privacy policy of The Company, of which it forms part.



The TERMS AND CONDITIONS contain the whole of the TERMS AND CONDITIONS between the User and The Company as regards the contractual object.

The User will always have the TERMS AND CONDITIONS in a visible and easily accessible site within the Web. It is the responsibility of the User to carefully read the TERMS AND CONDITIONS current at any given time, as a prior and indispensable step to the use of and/or acquisition of Products via the Web.

In the event that any of the provisions of the TERMS AND CONDITIONS were to be declared invalid or unenforceable, the invalidity or unenforceability of said provision will not affect the rest of the provisions, which will conserve their strength and vigour. Those invalid or unenforceable provisions will be substituted by valid and enforceable provisions which will, in the best way possible, achieve the objectives of the invalid or unenforceable provisions.

The lack or delay in the exercise of a right or power conferred by the TERMS AND CONDITIONS will never imply the waiver of this right or power by the holder, nor will it imply a modification of the Terms and Conditions, even if this lack or delay in the exercise of a right or power occurs on one or more occasions. In all cases, a waiver to a right or power or modification of the TERMS AND CONDITIONS will only be effective when this has been effected via a document signed by the withdrawing party or by a person with sufficient capacity to act on their behalf.



Any question relative to the interpretation, fulfilment and/or validity of the TERMS AND CONDITIONS and/or the particular conditions applicable in each case, that may arise between the User and The Company shall be analysed in accordance with the TERMS AND CONDITIONS themselves and the particular conditions in the first place, and in second place, in accordance with San Sebastian Law and, subsidiarily, in accordance with the Spanish normative, which are applicable at a given time.

In the event of conflict between the User and The Company which arises from and/or is linked and/or related to the Terms and Conditions, the parts expressly agree to submit to the Jurisdiction of the Courts of Law of the City of San Sebastian, and/or those corresponding to the domicile of the consumer.